How do I add New Patients to the Portal?

Adding new patients takes a few quick steps.  Both our video tutorial and step-by-step instructions are outlined below .  

You may also add new patients in bulk.  See our separate article Add Patients in a group or in bulk  for those steps.

 

 

 

  1. First, click on the Patients link in the left navigation.  This will display a list of patients that are setup for your organization.
     
  2. Next, on the top right side of the list click on the +New Patient button to add new patients

  3. You can choose to create a single patient or upload a CSV file with a list of your patients.  To make it east to upload a list of your patients, use the Add Patients in a group or in bulk article. 

  4. For single patient creation, click on the +Add New Patient filed in the new patient drop down and the Add New Patient page will be displayed.  Enter the required field for the patient.

  5. You can choose to send a Welcome email to the patient by checking the Notify Patient via Email checkbox or leaving it unchecked and notify the patient at a later time .

  6. Click on Create button to create a new patient where you will see the newly created patient on top of the patient list.

  7. Click on the newly created patient to see a detailed view of their profile.  On this screen you can:
    • Edit patient information
    • Reset their password
    • Enable or Disable their account 
    • Resend activation email
    • View patient profile 
    • Create a new test order 
    • View patient’s order history
    • View patient’s Health questions 
    • View patient’s test results 
    • Take notes related to the patient 
    • See the status of sample collection kits associated with the patient

 

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